Download Livecare Support and Solve Your Customers' Problems Quickly and Efficiently
How to Download Livecare Support: The Ultimate Guide for Remote Support Software
If you are looking for a professional, reliable, and easy-to-use software for remote support, you have come to the right place. In this article, we will show you how to download Livecare Support, the only 100% Italian software for remote access and support that can transform your customer service into a profitable business.
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Livecare Support is a software that allows you to easily control PCs, servers, and mobile devices wherever you are and at any time. You can provide remote support to your customers, check computers and devices, connect remotely to servers and machines, transfer files, access data, track the hours of support provided to each customer, generate detailed statistics, and calculate the cost of the support sessions.
Livecare Support is designed to help you improve your customer satisfaction, efficiency, and productivity. It has a simple and intuitive interface, free updates and support, agents and alarm management module, business intelligence functions, automatic end-of-session emails, and API integration with your company systems.
In this guide, we will explain how to download Livecare Support on your device, how to use it to provide remote support to your customers, how to track and analyze your remote support activities, and how to integrate it with your business systems. By the end of this article, you will be able to download Livecare Support and start using it like a pro.
Features and Benefits of Livecare Support
Before we show you how to download Livecare Support, let's take a look at some of the features and benefits of this software that make it stand out from other remote support solutions.
A simple and intuitive interface: Livecare Support has a clean, easy-to-use graphical interface that allows you to connect quickly via a remote desktop and access your customers' PCs with a single click, without needing to install anything. You can also work with multiple sessions simultaneously, switch between different views, chat with your customers, and share files.
Free updates and support: Livecare Support keeps the software up to date at all times. You don't need to purchase a new release every year. You also get free support and updates across all platforms and operating systems for the duration of your contract. You can contact your personal Italian reference at any time if you have any questions or issues.
Agents and alarm management module: Livecare Support allows you to install Internet Agents (Hosts) on unattended PCs and servers to gain permanent access to them. You can also use the dedicated alarm management module to receive timely notifications in case of any malfunctioning or issues on the remote machines. This way, you can prevent problems before they affect your customers.
Business intelligence functions: Livecare Support enables you to monitor everything at all times. You can keep track and analyze the remote support activities performed by using the performance indicators available on the dedicated dashboard. You can also export the data in various formats and share them with your customers or colleagues.
Automatic end-of-session emails: Livecare Support sends a notification at the end of each support session. You can customize the graphics and content of a report using the HTML Editor. This way, you can keep all of your sessions on file, and keep your customer updated at all times.
API integration with your company systems: Livecare Support allows you to optimize processes and integrate its functions with your business applications. You can use the free APIs to connect and synchronize the platform with your management software, CRM, ticketing system, or any other system you use. This way, you can automate tasks such as invoicing, reporting, or scheduling.
How to Install Livecare Support on Your Device
Now that you know what Livecare Support can do for you, let's see how to download it on your device, whether it is a PC, a Mac, or a mobile device. The installation process is very simple and fast. Here are the steps to follow:
How to Install Livecare Support on a PC
If you want to install Livecare Support on a Windows PC, you need to download the executable file from the official website. Here is how to do it:
Go to and click on the "Download for Windows" button.
Save the file on your computer and run it as an administrator.
Follow the instructions on the screen and accept the terms and conditions.
Choose the installation folder and click on "Install".
Wait for the installation to complete and click on "Finish".
Launch Livecare Support from the desktop shortcut or the Start menu.
Congratulations, you have successfully installed Livecare Support on your PC. You can now start using it to provide remote support to your customers.
How to Install Livecare Support on a Mac
If you want to install Livecare Support on a Mac, you need to download the DMG file from the official website. Here is how to do it:
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Go to and click on the "Download for Mac" button.
Save the file on your computer and open it.
Drag and drop the Livecare Support icon into the Applications folder.
Launch Livecare Support from the Applications folder or the Dock.
Congratulations, you have successfully installed Livecare Support on your Mac. You can now start using it to provide remote support to your customers.
How to Install Livecare Support on a Mobile Device
If you want to install Livecare Support on a mobile device, such as an Android phone or tablet, or an iPhone or iPad, you need to download the app from the Google Play Store or the App Store. Here is how to do it:
Go to the Google Play Store or the App Store on your device and search for "Livecare Support".
Select the app and tap on "Install".
Wait for the app to download and install on your device.
Launch Livecare Support from your home screen or app drawer.
Congratulations, you have successfully installed Livecare Support on your mobile device. You can now start using it to provide remote support to your customers.
How to Use Livecare Support to Provide Remote Support to Your Customers
Now that you have installed Livecare Support on your device, you are ready to use it to provide remote support to your customers. There are two ways to do this: using a remote desktop connection or using an Internet Agent (Host). Let's see how they work.
How to Use a Remote Desktop Connection with Livecare Support
A remote desktop connection allows you to access and control a customer's PC or server in real time, without needing to install anything on their device. You can use this method for occasional or emergency support sessions. Here is how to do it:
Ask your customer to go to and click on "Start Remote Support".
Ask them to enter your name or email address in the field and click on "Connect".
A code will be generated and displayed on their screen. Ask them to tell you the code.
On your device, launch Livecare Support and